Terms & Conditions


Deposits are invoiced and confirm the tour date, activities and any other arrangements made directly for the tour and are non-refundable.
3 – 12+ months out, the deposit will reflect the nature of the tour (20-50%)
*Larger bookings may also attract a progress payment.
2-3 months out from the Tour date, the deposit is 50% unless otherwise agreed in writing.
Bookings less than 1 month out from the Tour Date, Full payment is required.

Payment methods

The preferred method and most secure is PayPal.
Master card and Visa Credit Cards may also be used, either directly or through PayPal.
Additional activities can be purchased on a CC facility available on tour in New Zealand.
Balance of booking payments (less than $NZ10,000.00) are required to be paid 30 days prior to the tour date. A reminder invoice/request will be sent.
*(Larger) bookings over $NZ10,000 will be considered and documented on an individual case by case basis.

Cancellation Policy

31 days prior to arrival, a full refund can be offered for the balance payment of the tour.*
Cancellations less than 30 days from the tour date forfeit 20% of the balance of payment.
Cancellations less than 14 days from the tour date forfeit 50% of the balance of payment.
Cancellations less than 7 days from the tour date forfeit 100% of the balance of payment.

The deposit is non-refundable.
In the case of extraordinary events, a request can be submitted for consideration, supplied with appropriate ratified evidence and circumstances provided and accepted.
*There are some exceptions around individual Helicopter and Boating activities and some accommodation providers. Please enquire on booking due weather events and provider’s own cancellation policies. Where possible, we try to minimise penalties for our guests.

Travel Insurance

Tour Zealand strongly recommend guests take out travel insurance to cover any unforeseen circumstances that may arise including cancellation fees, medical and curtailment expenses loss of luggage, etc. Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability as well as any adventure activities that are not covered under standard insurance policies. We recommend you take travel insurance out before entering New Zealand. Tour Zealand is not liable for any lack of insurance on your behalf.

Accident Compensation Commission (ACC)

If you are injured whilst in New Zealand, ACC may be able to help with the cost of the treatments and support you require whilst you are in the country. There are surcharges that do apply in some cases on clinic registration. It is important to be aware that you cannot sue for personal injury – ACC replaces that right. Furthermore, ACC only cover treatment and rehabilitation costs whilst in New Zealand. ACC is not a replacement for travel insurance and does not cover disrupted travel plans or emergency travel to get you back home.


Government regulations forbid smoking in tourist vehicles. The vast majority of accommodation and restaurants are non-smoking, with some having designated smoking areas outside.

Exclusion of Liability

Whilst Tour Zealand Ltd will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss experienced by guests due to circumstances beyond its reasonable control. At times our tours include the services of operators other than ourselves. Tour Zealand takes exceptional care in selecting these operators and is not responsible for those operators conduct or terms and conditions.

Customer Concerns

Tour Zealand welcome any concerns or questions guests may have to ensure their New Zealand experience is the best it can be. Any questions or concerns should be emailed immediately to Jane at info@tourzealand.co.nz